Terms & Conditions

These terms and conditions (the "Terms") are the terms which apply when you use the website https://eu.neomwellbeing.com/. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to "NEOM Wellbeing", "we", "us" or "our" in these Terms is a reference to Neom Ltd (trading as NEOM Wellbeing) and any reference to "you" or "your" means you, the user of the website.

We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

If you have any questions, concerns or comments about our Terms, please contact our Customer Care team (open 8am - 7pm Monday to Friday, 9am - 5.30pm Saturday and 10am - 5pm on Sunday) via the following link: https://eu.neomwellbeing.com/pages/contact-us and they will be happy to help you.

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.

You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name of NEOM Wellbeing or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

3.1 Cookies Policy

If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.

3.2 Privacy Policy

All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy.

Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the "order confirmation"). You will receive a further e-mail from us once the goods have been dispatched from our warehouse; at this point a binding contract will be concluded between us.

4.1 Product description and packaging 

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

4.2 If we cannot accept your order 

If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

4.3 Making changes to your order 

If you wish to change an address or cancel an order please contact our Customer Care team here. Please note
that address amendments and order cancellations are not guaranteed.

If you wish to make a change, we will let you know if the change is possible
and about any changes to the price of the product, the timing of supply or
anything else which would be necessary as a result of the requested change and
ask you to confirm whether you wish to go ahead with the change. We may change
the product to reflect changes in relevant laws and regulatory requirements.

To make it easier for you to order products using our website, we offer you the opportunity to register for a personal account.

To register, you must supply us with certain personal information. Once you have created an account, you will be able to access, update or correct your personal details using the "My Account" button. We will only use the personal information you give us in accordance with our Privacy Policy as mentioned at section 3.2 above.

Please keep your password and user name private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.

Customers from outside the EU can purchase products from this website; payment must be by credit card or PayPal and must pay in euros unless otherwise specified. US customers are able to shop in dollars on our US site here. Please refer to section 11 (Delivery) for information regarding the international delivery charges.

All prices are quoted in euros. VAT refunds will not be issued as prices are inclusive. Posting and packing prices may be charged in addition to the price of any goods. Please refer to section 11 (Delivery) for further information regarding the delivery charges.

Online payment will be provided in a secure environment. Payments must be made by one of the following credit card payment methods - Visa, MasterCard, American Express, Switch, Solo, Delta, Electron, PayPal, Apple Pay, Google Pay and Shopify Pay.

Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.

1. All Gift cards are issued by NEOM Wellbeing.
2. Gift Cards are non-refundable, non-exchangeable, and cannot be used to purchase Gift cards and cannot be exchanged for cash.
3. You cannot redeem a discount code to purchase a Gift card.
4. You cannot redeem a free gift when purchasing a Gift card.
5. Gift Cards are valid for twelve (12) months from the date of purchase. Any remaining balance left on the Gift Card after 12 months will be removed and the card will be invalid and no longer available for use.
6. Gift Cards can be purchased with a minimum value of €25 and can have a maximum value limit of €150 per Gift Card. Multiple Gift Cards can be purchased.
7. You cannot add more money to an existing Gift Card.
8. Gift Cards can be purchased in NEOM Wellbeing stores and online at https://eu.neomwellbeing.com/
9. Gift Cards can be redeemed for most purchases at https://eu.neomwellbeing.com/ and in NEOM Wellbeing stores although at certain times exclusions may apply and NEOM Wellbeing reserves the right to amend these exclusions at any time without prior notice.
10. Gift Cards are redeemable in NEOM Wellbeing stores and online at https://eu.neomwellbeing.com/
11. The customer who received the Gift card must be present when they present their Gift Card in-store to make a purchase.
12. If a refund is made for any purchase using a Gift Card combined with another method of payment, any refund amount owing will be credited back to the existing Gift Card in the first instance, and if the total to be refunded is more than originally paid using the Gift Card, any outstanding balance will be refunded by the original payment method (debit/credit card or cash).
13. NEOM Wellbeing reserves the right to update and change the terms and conditions of our NEOM Wellbeing Gift Cards at any time. This does not affect your legal rights. Use of your Gift Card constitutes acceptance of our Terms and Conditions. Your Gift Card is the property of NEOM Wellbeing who maintains the right to cancel the card in situations where it is deemed necessary.
14. Your Gift card cannot be replaced if it has been lost or stolen.
15. Your Gift card cannot be refunded once purchased.

Please note that we no longer offer personal shopping.

Delivery is 5 - 7 working days from the date of purchase. Excludes weekend and public holidays. Delivery is ‌‌‌€5 or FREE on orders over €60.
Delivery time frames are subject to change during peak promotional periods, see our shipping page for further information. Delivery carrier may vary depending on location. All orders are shipped from the United Kingdom. Customs charges may apply, subject to destination. 

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your
order. 

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

You will be responsible for all loss and damage to the goods after they have been delivered to you.

We will retain ownership of the goods until full payment has been made and funds have cleared.

13.1 CANCELLATIONS

If you wish to change an address or cancel an order please contact our Customer Care team here. Please note that address amendments and order cancellations are not guaranteed.

13.2 NON-FAULTY PRODUCTS

At NEOM Wellbeing, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please be advised that we are unable to take returns on products not purchased online at neomwellbeing.com or from a NEOM Wellbeing Hub. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.

13.3 RETURN OF GIFTS

We can accept a gift return if the order was placed online at https://eu.neomwellbeing.com/. Please contact our Customer Care Team with the order reference received within the parcel to process your gift return. Please note, we are unable to offer an exchange for gift returns but instead the value will be added as NEOM Loyalty Points for you to spend on a future full priced order within the next 12 months from the date of return. The value will be the same as the last known RRP price for the product. To process your gift return, please follow the steps below: 

1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securely sealed

2. Contact our Customer Care Team here to notify us of your intent to return and receive your free returns label

3. Attach the label to the outside of the box

4. Return your parcel as instructed

We are unable to process a gift return on items purchased from a 3rd party retailer. No refunds will be given on gifts, unless returned by the original purchaser. We can only accept a gift return on items that are unused and in a resaleable condition. Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery. Standard returns terms and conditions apply. Wonder Balms and the Calming Pen are not returnable.

13.4 FAULTY PRODUCTS/OTHER RIGHTS TO RETURN 

Please be advised that we are unable to take returns on products not purchased online at https://eu.neomwellbeing.com/ or from a NEOM Wellbeing Hub. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

In accordance with your statutory rights, you may return products :

• where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
• the product is faulty (i.e unsatisfactory quality or unfit for purpose).
• Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
• For health & hygiene reasons, we are unable to accept the return of NEOM Wonder Balms and Calming Pens.

You are entitled to a refund where the products are returned to us within 28 days of purchase. After 28 days, you are entitled to a replacement product only.

If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".

If your goods are received as faulty or damaged once opened, please contact our Customer Care team here within 48 hours of receiving your order.

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued. 

13.5 RETURNS

Please be advised that we are unable to take returns on products not purchased online at https://eu.neomwellbeing.com/. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

To process your return, please follow the steps below: 

1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securely sealed

2. Contact our Customer Care Team here to notify us of your intent to return and receive your free returns label

3. Attach the label to the outside of the box

4. Return your parcel as instructed

You will be notified by email once your return has been received and processed. We cannot accept liability for goods lost in transit.

A refund of the price paid by you for the products within fourteen (14) working days of receiving your returned products. We are unable to process an exchange. 

Products purchased as a set can only be returned as a complete set, not as individual items.

If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. 

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer
threshold, as that discount or offer will no longer apply.

All returned items are unpacked, inspected, and verified by our warehouse team to confirm the contents, condition, and eligibility of the return before any refund or exchange is processed.

13.6 INTERNATIONAL RETURNS

We are able to offer free returns for International Deliveries. 

To process your return, please follow the steps below:

1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securely sealed

2. Contact our Customer Care Team here to notify us of your intent to return and receive your free returns label

3. Attach the label to the outside of the box

4. Return your parcel as instructed

Please note – We are unable to process an exchange. We are unable to take returns on products not purchased online at https://eu.neomwellbeing.com/ or us.neomwellbeing.com. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

Please note that all products which are made available on our website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third party website. We reserve the right to cancel any orders to you where we believe that you are intending to sell our products on.

Nothing in these Terms seek to exclude or limit liability for death or personal injury arising as a result of negligence caused by us, our directors or any of our staff or for fraudulent misrepresentation.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

If the customer is a business, our total liability for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the customer for products under such contract.

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

NEOM Wellbeing is the registered owner of the NEOM trade-marks used by us in the course of our business.

The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by NEOM Wellbeing or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.

One use per customer. Cannot be redeemed for cash. Discount can only be applied to products; this promotion cannot be applied to postage. Not available in conjunction with any other offer. Only full priced items are included in this promotion, pre discounted products and collection are excluded from this promotion. Offer available exclusively online at https://eu.neomwellbeing.com/. Subject to availability while stocks last.

Summer Sale Further Reductions Extra 10% When You Spend €95+
This promotion applies to selected sale products for a limited time only and is subject to availability. Receive an additional10% off selected sale items. Discount is applied to the current marked sale price. Alternatively, spend€95+or more on qualifying sale products and receive an additional 10% off your order using code EXTRA10. Excludes the Perfect Night's Sleep 3 Wick Candle, virtual product bundles, product duos, collections, starter packs and any other excluded products as marked. This offer is not valid in conjunction with any other discount codes, promotions, offers, or loyalty point redemptions. Offer available exclusively online at: https://eu.neomwellbeing.com/collections/wellbeing-sale. This promotion is for a limited time only and may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel, suspend or amend this offer including eligible products, discount levels and qualifying criteria, at any time without notice.(ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).  Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases.

40% Off Selected Bath & Body
40% off selected Bath & Body from this collection page: https://eu.neomwellbeing.com/collections/wellbeing-sale. Offer valid whilst stocks last. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/ and in selected NEOM stores. Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. This promotion is for a limited time only and may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel, suspend or amend this offer including eligible products, discount levels and qualifying criteria, at any time without notice.(ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).  Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

40% Off Selected Home Fragrance
40% off selected Home Fragrance from this collection page: https://eu.neomwellbeing.com/collections/wellbeing-sale. Offer valid whilst stocks last. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/ and in selected NEOM stores. Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. This promotion is for a limited time only and may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel, suspend or amend this offer including eligible products, discount levels and qualifying criteria, at any time without notice.(ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).  Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

40% Off Our Pod Mini in Nude
40% off when you purchase our Pod Mini in Nude Offer valid whilst stocks last. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/collections/wellbeing-sale and in selected NEOM stores. Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. This promotion is for a limited time only and may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel, suspend or amend this offer including eligible products, discount levels and qualifying criteria, at any time without notice.(ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).  Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM store or online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

Summer Sale
This promotion applies to selected products for a limited time only. All products on the website are subject to availability. This promotion offers up to 30% off the full standard price of the qualifying products. The discounted price is clearly displayed, and no code is required at checkout. Excludes some NEOM products, including virtual product bundles, product duo's, collections & starter packs, plus any other items already discounted are excluded. Not available in conjunction with any other offer. Offer available exclusively online athttps://eu.neomwellbeing.com/collections/wellbeing-saleand in selected NEOM stores. This promotion cannot be applied to previous purchases. Free standard shipping on baskets over €60automatically applied at checkout. This promotion is for a limited time only and may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel, suspend or amend this offer including eligible products, discount levels and qualifying criteria, at any time without notice.(ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).  

Free Great Day Magnesium Body Butter & Happiness Travel Candle  with orders €75+
Receive a free Great Day Magnesium Body Butter 100ml & Happiness Travel Candle with orders €75+. Postage and bundle do not count towards basket total. Not available in conjunction with any other offer. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/.  Subject to availability while stocks last. Complimentary gift cannot be exchanged for another product/credit, any attempt to refund/exchange the item will be refused. Orders must be returned to their original place of purchase online. If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made onpreviouspurchases. NEOM Wellbeing reserves the right to change the offer at any time.

De-Stress Offer: Buy 1 Get 25% Off, Buy 2 Get 30% Off or Buy 3 Get 35% Off
For a limited time, save up to 35% on selected de-stress products*. Get 25% off when you buy 1, 30% off when you buy 2, or 35% off when you buy 3 qualifying products. Discount automatically applied at checkout. Excludes Minis, Bundles and Kits. Selected products are subject to change at any time. Offer valid while stocks last.Free standard shipping on baskets over €60, automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/ Orders must be returned to their original place of purchase. If returning items purchased as part of a promotion, refunds will be adjusted if the return causes the order to fall below the qualifying threshold, and the promotional discount will no longer apply. No price adjustments or partial refunds will be made on previous purchases. NEOM Wellbeing reserves the right to amend, suspend or withdraw this promotion, including eligible products, discount levels and qualifying criteria, at any time without notice.

Buy two, get the third free on spring scenting 
For a limited time, buy two items and get the third for free on selected products*. Code automatically applies at checkout. Excludes selected Essential Oil Blends, Wellbeing Pods, Bundles and Kits.  Offer valid whilst stocks last. Offer cannot be combined with loyalty points or any other promotions. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/ Subject to availability while stocks last. Orders must be returned to their original place of purchase either to a NEOM online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. NEOM Wellbeing reserves the right to change the offer at any time. 

Free Real Luxury 1 Wick Candle With Orders €80+
Receive a Free Real Luxury 1 Wick Candle with orders €80+. Postage and bundle do not count towards basket total. Not available in conjunction with any other offer. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online athttps://neomwellbeing.com/.  Subject to availability while stocks last. Complimentary gift cannot be exchanged for another product/credit, any attempt to refund/exchange the item will be refused. Orders must be returned to their original place of purchase either to a NEOM store or online. If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. NEOM Wellbeing reserves the right to change the offer at any time.

20% off the NEOM sleep collection 
For a limited time, get 20% off all products in our Perfect Night’s Sleep and Bedtime Hero collection. Excludes pre-discounted bundles. Discount automatically applied. Offer valid whilst stocks last. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/. Subject to availability while stocks last. Orders must be returned to their original place of purchase to NEOM online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. NEOM Wellbeing reserves the right to change the offer at any time. 

20% off selected mood-boosting collection 
For a limited time, get 20% off selected items from our mood-boosting collection. Selected items include Happiness 3 Wick Candle, Happiness 1 Wick Candle, Happiness Travel Candle, Happiness Reed Diffuser, Happiness Reed Diffuser Refill, Great Day Magnesium Body butter 200ml, Pro-Vitamin D3 Dry Body Oil, Great Day Wonder Balm, Great Day Hand Wash, Great Day Hand Lotion, Uplifting Hand Balm, Feel Good Vibes Essential Oil Blend, Orange Blossom & Neroli Essential Oil Blend and Jasmine Bergamot & Geranium Essential Oil Blend. Discount automatically applied. Offer valid whilst stocks last. Free standard shipping on baskets over €60 automatically applied at checkout. Offer available exclusively online at https://eu.neomwellbeing.com/. Subject to availability while stocks last. Orders must be returned to their original place of purchase to NEOM online. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. NEOM Wellbeing reserves the right to change the offer at any time.  

15% Off When You Buy 3 Items Or More Via The Gift Builder
Offer of 15% off when you purchase 3 or more products via the Gift Builder. Discount automatically applied. Cannot be redeemed for cash. Discount only applies to products; this promotion does not apply to shipping. Offer only valid on full-priced items. Bundles, Duo’s, Collections, Starter Packs & Sale Items, plus any other items already discounted are excluded. Free standard shipping on baskets over €60 automatically applied at checkout. Orders must be returned to their original place of purchase. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. No price adjustments or partial reimbursements will be made on previous purchases. Offer available exclusively online at https://eu.neomwellbeing.com/. Subject to availability while stocks last. NEOM Wellbeing reserves the right to change the offer at any time.

3 for 2 on Essential Oil Blends
Add three essential oil blends to your basket and enter the code FREEOIL at checkout to receive the cheapest for free. Excludes pre-discounted oil blends. Discount is not transferable and cannot be redeemed for cash. No other products outside of single Essential Oil Blends are included in this offer. Offer of free shipping automatically applied in the basket. Subject to availability, while stocks last. Offer available exclusively at online at https://eu.neomwellbeing.com/. NEOM Wellbeing to reserve the right to change this offer at any time

20% off your order
Your unique code must be entered in the promotional code section at checkout to redeem discount of 20%. Customers must sign up to an account and be logged in. Code applies to full price items only. Bundles, duo's, Collections, Starter Packs & Sale items, plus any other items already discounted are excluded. Code can only be used once per customer. One promotional code can be used per order. Postage is not discounted. Cannot be exchanged for cash value. Cannot be used in conjunction with any other offer.

15% off your order
Your unique code must be entered in the promotional code section at checkout to redeem discount of 15%. Customers must sign up to an account and be logged in. Code applies to full price items only. Bundles, duo's, Collections, Starter Packs & Sale items, plus any other items already discounted are excluded. Code can only be used once per customer. One promotional code can be used per order. Postage is not discounted. Cannot be exchanged for cash value. Cannot be used in conjunction with any other offer.

Wellbeing Outlet
This promotion applies to selected products whilst stocks last. All products on the website are subject to availability. This promotion offers up to 20% off the full standard price of the qualifying products. The discounted price is clearly displayed, and no code is required at checkout. Excludes selected NEOM Wellbeing products, including virtual product bundles, product duo's, collections & starter packs, plus any other items already discounted are excluded. Not available in conjunction with any other offer. Offer available exclusively online at https://eu.neomwellbeing.com/collections/wellbeing-saleThis promotion cannot be applied to previous purchases. Free standard shipping on baskets over €60 automatically applied at checkout. This promotion may be withdrawn at any time. NEOM Wellbeing reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

Cashback on your order
Cashback can be redeemed through authorised cashback websites. Products that are full priced, bundles, duo’s, collections & starter packs are eligible for cashback. There is no cashback on shipping costs. Redeeming cashback with any promotional/voucher code that has not been approved and authorised by the specified Cashback website will not be approved. Orders over €1,000 which incur an automatic discount will not be eligible for cashback.

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.

This contract is between you as the customer and NEOM Wellbeing. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do something that these Terms require you to do, or if we delay in taking steps in respect of a breach of any contract, this will not prevent us from taking steps at a later date.

While NEOM Wellbeing uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and NEOM Wellbeing will not be responsible for any errors or omissions or for the results arising from the use of such information.

These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights.

If you wish to complain about any matter in respect of any goods or services that we provide, please contact our Customer Care team here and to view our opening hours.

Double Loyalty Points

Double loyalty points are available from 27th-29th March, 2026.

During this promotional period, members will earn 10 points for every €1 spent online.

Double points apply to qualifying purchases only and will be awarded automatically at the time of the transaction.

This promotion applies purchases only. Double points do not apply to any other ways of earning points, including creating an account, leaving a review, referrals, birthday reward, or following on Instagram or TikTok.

Points will be added to your account in line with standard processing times.

NEOM Wellbeing reserves the right to amend or withdraw this promotion at any time without notice. To earn loyalty points, you must create a NEOM Wellbeing account. An account can be created by selecting the profile icon at the top of the website or by registering via the account page.

Purchases made through guest checkout will not earn points. You must be signed into your account at the time of purchase for points to be awarded.

Points are added to your account after a successful purchase. Points will usually appear in your account within one hour of the purchase being completed.

If points have not appeared after this time, please contact our Customer Care team and we will investigate.

If you return any items from your order, the points earned from those items will be automatically removed from your balance.

Delivery charges are not included when calculating earned points and points are not awarded on delivery fees.

Points may be awarded for purchases made before joining the loyalty programme if an account is created within one hour of completing the purchase.

Earning points

Members earn loyalty points on qualifying purchases made online and in our Wellbeing Hubs.

Members earn 5 loyalty points for every €1 spent on qualifying purchases.

Points are only awarded once payment has been successfully processed.

NEOM Feel-Good Rewards launched on 17 March 2026. Prior to this date, points were not awarded for:

• Following @neomwellbeing on Instagram
• Following @neomwellbeing on TikTok
• Receiving points on your birthday
• Leaving a review via your review email

Redeeming points

Once you have earned enough points to redeem a reward, the NEOM Points in your NEOM Wellbeing account will display your available points.

Points can be redeemed online at checkout or in our Wellbeing Hubs.

For online purchases, you must be logged into your NEOM Wellbeing account before completing checkout. The option to apply available points will appear during checkout.

For purchases made in a Wellbeing Hub, you can request to redeem your available points with a member of the team at the time of purchase.

Points can be redeemed in €5 increments, with a minimum redemption value of €5 and a maximum redemption value of €100.

Points can only be redeemed in multiples of 500 points. For example, you cannot redeem 650 points but you can redeem 500 points or wait until you have 1,000 points available.

Points can be redeemed during Black Friday and Cyber Monday promotional periods.

Points cannot be redeemed against certain products including Wellbeing Boxes and Gift Cards.

Rewards

Rewards redeemed through the loyalty programme:

(i) can be used once unless stated otherwise (ii) are for personal use only (iii) cannot be transferred, exchanged, sold or resold (iv) cannot be converted into cash (v) cannot be used in combination with gift cards, discount codes or vouchers unless otherwise specified (vi) may be issued, amended or withdrawn at our discretion

You can view all previously claimed rewards in the rewards history tab within your account.

Tier status

Tier status within the loyalty programme is based on your qualifying spend over a rolling 12 month period.

To remain in your current tier, you must maintain the required spend within the previous 12 months.

If your qualifying spend falls below the applicable threshold during this period, your tier status may be adjusted accordingly.

Birthday rewards

To receive a birthday reward, you must add your date of birth to your account at least 24 hours before your birthday.

Birthday rewards will be added to your account or sent via email on your birthday depending on your tier.

The number of birthday points awarded will correspond to the tier you are in at the time the reward is issued.

The number of birthday points awarded will correspond to the tier you are in at the time the reward is issued. If you are in Bronze Feeling Good you will receive 500 loyalty points on your birthday. If you are in Silver Feeling Great you will receive 1.000 loyalty points on your birthday. If you are in Gold Feeling Fab you will receive 1,500 loyalty points on your birthday.

Additional ways to earn points

Members may also earn loyalty points through other qualifying activities within the programme. These activities may include, but are not limited to:

• Creating a NEOM Wellbeing account
• Referring a friend to NEOM Wellbeing
• Providing a product review via their review email in their inbox
• Following NEOM Wellbeing on social media platforms
• Receiving birthday rewards based on tier status

The number of points awarded for these activities may vary and will be displayed on the rewards page within your account or on the loyalty programme page online.

NEOM Wellbeing reserves the right to amend, remove or introduce new ways to earn points at any time.

Points validity

Loyalty points remain valid for 12 months from the date of your last points activity.

Each time you earn or redeem points, the 12 month validity period resets.

For example, if you make a purchase and earn additional points, the expiry date for your entire points balance will be extended by 12 months from the date those points are approved.

If no activity occurs in your account for 12 months, all points in your balance will expire.

Programme communications

By signing up to the NEOM Wellbeing loyalty programme, you agree to receive emails related to the programme. These emails may include updates on your points balance, rewards and programme news.

You can unsubscribe from marketing emails at any time using the link provided in NEOM Wellbeing emails.

For information on how we process personal data, please refer to our Privacy Policy.

Changes to the loyalty programme

By joining the NEOM Feel Good Rewards loyalty programme, you confirm that you have read and understood these terms and agree to comply with them.

We may review, amend or cancel any part of the loyalty programme at our discretion. Any updates will apply immediately and will not affect benefits already earned before the change.

These terms do not replace or alter any other agreement you may have with us, including the Terms and Conditions relating to product purchases.

If you do not agree to these terms, the Privacy Policy or our website Terms and Conditions, you cannot participate in the NEOM Feel Good Rewards loyalty programme.

We are in an exciting transition to make our product packaging even more beautiful, and even more sustainable. During this time, the product you receive may look slightly different on the outside to some of the packaging featured in our imagery. Please be assured that our product remains the same inside, delivering 100% natural fragrances, with wellbeing benefits.

Subscription T&Cs 


If you need to make any changes to your subscription then you can log into your NEOM account to skip deliveries, pause deliveries, cancel deliveries or update your details at any time. With all subscription orders, as they ship automatically (every 4, 8 or 12 weeks), we require notice to cancel. You can edit or cancel orders 24 hours before your next order is placed. Once a subscription has been triggered it passes for immediate shipment. If your order has already been placed, then we will be unable to cancel the delivery or issue a refund.  

1. You must be aged 18 or over to set up a subscription and be registered at a EU & Ireland address. 
2. The free delivery on subscriptions is for EU & Ireland Standard Delivery

  Standard delivery only. 

1. When starting your subscription, we aim to dispatch your first delivery with EU & Ireland Standard Delivery, subject to stock availability. Further amendments can then be made via My Account. 
2. Unless you request otherwise, subscription deliveries will be sent at the frequency chosen when you purchase your subscription, either every 4, 8 or 12 weeks. We reserve the right to amend or change this date. 
3. When ordering other items together with your first subscription order, the free delivery offer is for EU & Ireland Standard Delivery only.  
4. You may request to skip a subscription delivery via My Account. Your next delivery won’t be sent and will resume again for the next scheduled delivery.
5. Subscription deliveries must be cancelled 24 hours before your next order is placed. Any cancellation requests received after this time will not be eligible for a refund. 
6. If we cannot deliver or if delivery is refused for more than one subscription order, we reserve the right to suspend the ongoing subscription until a new accessible address is confirmed.
7. Subscriptions require a valid payment card upon registration. This card will be used for payment in advance of each Order being placed. If a card payment is not successful, we will automatically re-attempt the payment 3 times, 3 days apart. If the payment continues to be unsuccessful or the card has expired, the subscription delivery will not be sent. You will be notified if a payment has not been processed. 
8. No discount codes can be applied to a subscriptions order unless otherwise specified.
9. Prices are subject to change without notice and are not guaranteed. 

Referrer rewards

The referrer will receive €10 in loyalty points, equivalent to 1,000 points, for each friend who places their first order, subject to a €50 minimum spend.

To qualify for the referral reward, the referred friend must be a new customer to NEOM Wellbeing.

Referral rewards may not be issued where the referrer and referred friend appear to be the same person or where activity is deemed to be fraudulent, including but not limited to use of the same IP address.

There is no requirement for the referrer to have previously placed an order with NEOM Wellbeing, however they must have a NEOM Wellbeing account.

Rewards will be issued to the referrer once the referred friend’s purchase has been successfully completed and is not cancelled or refunded.

If a refund is requested on an order for which a referred friend reward was applied, the reward will be revoked and deducted from the referrer loyalty account.

The shared link is always active and will not expire. Individual referral links can be used a maximum of 5 times per month. The referring customer will not receive credit for any referrals beyond this monthly limit.

Referral rewards will be valid for 12 months from the date they are issued.

Referral rewards cannot be used in conjunction with other discount codes, product discounts or order level promotions in a single order.

Points cannot be redeemed against certain products, including wellbeing boxes and gift cards.

NEOM Wellbeing reserves the right to refuse the issue of any reward to either the referrer or the referred friend at its discretion.

NEOM Wellbeing reserves the right to amend or withdraw this offer at any time without notice.

Referred friend rewards

The referred friend will receive €10 off their first order, subject to a €50 minimum spend.

To qualify for the reward, the referred friend must be a new customer to NEOM Wellbeing.

New customers will receive a referral code. The referred friend reward cannot be claimed by the person making the referral.

Referred friend rewards cannot be used in conjunction with other discount codes, product discounts or order level promotions in a single order.

Points cannot be redeemed against certain products, including wellbeing boxes and gift cards.

A maximum of 5 referrals may be made per month. Rewards may not be issued where this limit is exceeded.